1. How long does the delivery take?
Normally, it will be 4-5 business days of delivery period to US, and 5-7 days to UK, 5-8 business days elsewhere.
2. Order can’t be received by the estimated delivery date?
If your order does not arrive by the estimated delivery date, it may be lost. Orders shipped via a traceable method (such as USPS, Parcel force, DHL etc.) will have tracking information available in your account. Please check this information and read through the following options:
• Tracking information indicates the package has been delivered: Please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes.
• Tracking information indicates the package is undeliverable: If the package is being returned to us, or if the address is incorrect, contact us for more information on undeliverable packages.
• No tracking information available: If you can't locate any tracking or delivery information about your package, please contact us.
Please confirm the correct shipping address when writing to us about lost packages.
3. Package or products broken when received?
In case the package is damaged obviously when it arrived, please deny the parcel and contact us at the first place.
